Create Your Supplementby PharmaLabs

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Terms and conditions of Create Your Supplement

Effective from [EFFECTIVE DATE]

1. Who we are and what the service does

Create Your Supplement (the web application at app.createyoursupplement.com, the “service”) is operated by RJ Trading, s.r.o., registered office [ADDRESS], company ID [IČO], registered in [COMMERCIAL REGISTER], trading as PharmaLabs (“we”).

In the service, a customer puts together a draft food supplement formula from ingredients in our catalogue and asks us for a price to manufacture it. The service is intended for businesses (companies, sole traders and brands) that want to sell a supplement under their own name. It is not intended for consumers.

2. Account

  1. You need an account to use the service. While registration is by invitation, only a person with an invited e-mail address can create one.
  2. You give true information when you register, including your company name. You are responsible for that information and for who uses your account.
  3. Do not share your password. If you suspect misuse, write to us immediately.
  4. You can delete your account at any time in your profile. This also permanently removes your formulas and price offers.
  5. We may suspend or close access if the service is used against these terms or abused (for example by automated downloading of the catalogue).

3. Your formula belongs to you

  1. The composition you create in the service (choice of ingredients, amounts, name and notes) is yours. We claim no rights to it.
  2. We use your formula only to prepare a price offer and, if we agree, to manufacture the supplement. We do not give it to anyone else and do not use it for another customer or for our own products.
  3. If another customer or we independently create the same or a similar composition, this is not a breach of these terms. Common ingredient combinations cannot belong exclusively to anyone.
  4. Confidentiality of formulas we have priced continues after your account is deleted.

4. Catalogue, calculations and label values

  1. The ingredient catalogue, its names and the substance content data are ours. You may use them to build formulas in the service, not copy or redistribute them in bulk.
  2. The amounts of substances, percentages of nutrient reference values and other values shown by the service are indicative. They are based on typical ingredient content and may vary by batch.
  3. We check every formula before production. We may suggest changes if the product could not be manufactured or would not comply with the law (for example maximum amounts of substances).
  4. As the food business operator under whose name the product is marketed, you are responsible for placing it on the market, notifying the competent authority, and for claims on the packaging and in advertising. We are happy to help.

5. Price offer

  1. Requesting a price locks the formula and sends it to us. We show the offer in the service.
  2. The offer is non-binding. It states a price for a given quantity (for example per 1,000 pieces or per 1 kg) and how long it is valid.
  3. A manufacturing contract is created only by a separate written order or contract confirmed by both parties, which sets the final price, quantity, packaging, delivery date and payment terms.
  4. There is no entitlement to a price offer. We may decline a request without giving a reason.

6. Availability and liability

  1. The service is provided free of charge and as is. We aim to keep it running, but do not guarantee uninterrupted availability.
  2. We are not liable for damage caused by relying on indicative calculations without our review, or for lost profit. Where we are liable, our liability is limited to EUR 500, except for damage caused intentionally or by gross negligence.

7. Personal data

How we process personal data is described in the Privacy policy.

8. Changes

We may change these terms. We will tell you about material changes in advance by e-mail or in the service. If you do not agree, you can delete your account.

9. Governing law and contact

These terms are governed by the law of the Slovak Republic. Disputes are decided by the court competent for our registered office.

Contact: [email protected]